construction flow
Staged payments for residential building
Every stage gets a claim. Every variation gets signed online. Your client sees the same page you do, with the response date on it.
No card · No setup · Seeded pilot data
Live site · New build
14 Wattle St, Kellyville NSW
Respond by 31 Jul 2026 · 6 business days
$28.4m
Claimed through Construction Flow
1,142
Progress claims issued
8 days
Median claim to paid
94%
Approved without a query
The lifecycle
A building contract is split into priced stages. Each stage is inspected, claimed and paid in order. Both sides watch the same page the whole way.
Mark it signed and the site goes active. The stages are priced from the base contract amount. The final stage gets the exact remainder. The deposit is ready to claim immediately.
Open the stage you are building. One live stage per site, in contract order. No skipping ahead.
Book the certifier and both of you can see who is coming and when. Pass the inspection and the stage turns ready. A failed inspection holds the claim back, and a booked date that goes by with nothing recorded is on Monday morning with the rung it is holding up. No surprises reach the client.
One tap sends the stage amount plus every signed variation that has not yet been billed. The respond-by date is printed on the claim.
A query stops the clock and comes back in words on the record: reply, resend, and the clock restarts at day one. Most delays are not disputes, so she can also name a date she can pay by, or say the claim has gone to her lender. Neither moves the claim, and both tell you who to chase.
They approve in the portal, or the money lands in your account and you record the transfer against its reference. It is the same rung either way, and your client is told which. Both ledgers update together. Settling the last stage's claim closes the site. Both sides end on zero.
Anatomy of a progress claim
Payment claim
Claim 3
Claim 3Locked once sent10 business days to answer
Priced when the contract was split into stages. This is 15% of the base contract, set on day one. It is not negotiated at claim time.
Variation 01 was signed before the work started. It bills on this claim only. It cannot be lost or double-counted.
Stage plus variations equals the total. Once sent, the claim cannot change. The money stays the same.
Ten business days from the day it is sent. The date is printed on the claim, not hidden in small print.
The response clock
Every progress claim shows the date it must be answered by, counted in business days from the day it was sent.
A query stops the clock and puts the question on the record. Reply and resend the claim. It restarts at day one. Overdue is calculated from the calendar, never from memory.
Change orders
Either side can start one. A client request arrives as written scope. The builder prices it. The client signs it from a phone. It bills on exactly one later claim. Nothing gets argued twice at handover.
Requested
Variation 02 · Stone benchtop upgrade
Client request. Scope is written down. No price yet.
Priced and sent
Variation 02 · Stone benchtop upgrade
Two presses, not one. Priced but never sent is money nobody has been asked for, so the rung says so until it goes. Sent, it waits for a signature and nothing is payable yet.
Signed
Variation 02 · Stone benchtop upgrade
Signed before the work starts. It will bill on exactly one later claim.
Sarah NguyenSigned 19 Jul 2026 · bills on the next claim
One record, two views. The builder tracks the money; the homeowner sees exactly what they're paying for.
For the builder
Claimed
$139,010
3 claims
Overdue
1 claim
$48,740
Ready
$58,200
1 stage
For the homeowner
No account. No password. No app.
Handover
Approving the completion claim closes the site. The ledger reconciles to the cent. Every stage, variation, and payment is on one page that both sides have watched the whole way. At handover there is nothing left to argue about in the money.
6 Banksia Ct, Kellyville NSW · New build
Site closed| Item | Status | Amount |
|---|---|---|
| Contract value | ||
Base contractOriginal agreed contract Contract | Contract | $412,500 |
Approved variationsVariation 01 to Variation 03 Increase | Increase | +$18,750 |
Revised contract valueBase contract plus approved variations Revised total | Revised total | $431,250 |
| Billing & Payments | ||
Total progress claimsClaims 1–6 · locked once sent Invoiced | Invoiced | $431,250 |
Payments receivedTotal cleared payments Received | Received | $431,250 |
The balance closes. The obligation does not.
Straight answers
No. They get a link. It opens their build, the stages, the claim, and the variations. Nothing to install. Nothing to remember. If a link goes astray, send a fresh one.
The clock stops. The question comes to you in writing and is recorded. Reply and resend the claim. The 10 business days restart. Both sides see the full conversation.
First, check whether it already has been. Most progress claims are settled by bank transfer against the invoice by a client who never opens the portal, so Construction Flow lets you record that from the claim or straight off Monday morning while you reconcile the feed. It pays the rung, ends a stoppage's reason and closes a finished build exactly as approving it would, and your client is told which way it was settled. If the money genuinely is not there, the claim goes overdue on the date printed on it, and your Monday morning ranks it by the money it is holding up. If you decide to stop work over it, Construction Flow records that: the next stage cannot be started, your client sees it with the amount that would settle it, and both of you have the same record of when it happened. Whether your contract entitles you to suspend is between you and your contract. We do not decide that, and stopping work moves no money and no deadline. Starting again is yours alone, and when the claim is paid we tell you the reason has gone rather than restarting anything for you.
Record the amount that landed. The claim stays open on the same date it always had, because money arriving is not an answer to a claim. If it was late, it is still late. What changes is the size of it: your Monday morning ranks the shortfall rather than the whole claim, so a claim two thirds settled stops outranking the things that are genuinely stuck. Your client's page asks them for the balance, never the claim over again, and names every transfer you have recorded against it. When the amounts add up to the total, the claim is paid by arithmetic, not by anyone pressing a second button.
Book it and Construction Flow says so: who is coming, and when. That matters because a gate reads the same whether the certifier is booked for Thursday or nobody has called anyone, and only one of those is your own money standing still. Monday morning separates them: a gate somebody is coming to sits with the things you are waiting on, and a gate whose date has gone by with no result recorded sits with the problems, ranked by the rung it is holding up. We record the appointment; we do not call anyone late, and nothing here decides what your contract entitles anyone to. Recording the result is what releases the claim, exactly as it always was.
Every signed change rides on whichever claim goes out next, so on a job with rungs left it looks after itself. The last rung is different, because there is no next claim: a claim cannot be reopened, and one rung carries one claim. So Construction Flow marks the last press as the last press. Before you send the final claim it names every change still unsigned, including one you priced and never sent, which no list of yours would surface, and what each one is worth. Your client's page says the same thing in their words, so signing or declining is a decision they can still make. Send it anyway if that is the right call: we tell you what it costs, we do not stop you. Afterwards those changes stop being chased on every screen, because a signature nobody can turn into an invoice is not work worth doing. What you do about the money then is between you and your client.
No. A claim cannot change. Stage amount plus signed variations equals the total. A resend can change the covering note but never the money, and recording a payment against a claim changes what is owed on it, never what was claimed.
New builds, renovations and fitouts. Each one splits to industry standard stages. The final stage always carries the exact remainder. The stages sum to the contract to the cent.
Every claim shows the date it must be answered by, ten business days from the day it was sent. The count is in business days and does not shift with timezones. Construction Flow prints the date and counts it. What that date means under your contract, and under the law where you build, is between you and your contract.
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construction flow